Refund Policy

  • Orders may be cancelled for a full refund prior to shipment of the testing kit.

  • Once a testing kit has been shipped, all sales are final and no refunds will be issued.

  • If a kit is lost or damaged during shipping, or if a testing issue occurs that is outside of the client's control, a replacement kit may be provided.

  • Refunds are not available based on dissatisfaction with test results or findings.

For questions regarding your order, please contact us at hello@sequence.clinic

Privacy Policy

At Sequence ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website, sequence.clinic.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms or appointment requests

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visits

  • Referring websites

How We Use Information

We may use the information we collect to:

  • Respond to inquiries

  • Schedule consultations or appointments

  • Provide requested services

  • Improve website performance and user experience

  • Communicate important updates regarding our services

  • Analyze website traffic and usage patterns

Website Analytics and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

We may utilize third-party services such as website analytics providers, advertising platforms, or marketing tools. These services may collect information about your interactions with our website in accordance with their own privacy policies.

You may choose to accept or decline non-essential cookies through our cookie consent banner or by adjusting your browser settings.

Information Sharing

Sequence does not sell, rent, or trade personal information to third parties.

We may share information with trusted service providers who assist in operating our website, scheduling services, communications, payment processing, or business operations. These providers are required to maintain appropriate confidentiality and security measures.

We may also disclose information when required by law or when necessary to protect our rights, property, safety, or the safety of others.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Healthcare Information

Information submitted through this website should not be considered secure for transmitting sensitive medical information unless specifically indicated otherwise.

Submitting a contact form or communicating through this website does not establish a doctor-patient relationship.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children through the website.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Sequence

Email: hello@sequence.clinic

Website: sequence.clinic